Emergency Help After Storm Water Enters Your Property
New England storms find every weak point in a building. Wind-driven rain gets under siding and flashing, nor'easters and spring thaw overwhelm sump pumps and foundations, ice dams push meltwater into ceilings, and a roof leak that was a drip becomes a soaked attic. Left alone, storm water turns into mold and structural damage quickly.
RestorePro serves homes, businesses, property managers, and multi-unit buildings across Massachusetts and New England, and we have done so since 1997. Our crews arrive with extraction equipment, drying systems, and moisture meters, and with the experience to tell a clean-water problem from a contaminated-water hazard, which changes how the job has to be done.
Storm Damage We Handle
- Flooded basements — Groundwater, surface water, and sump pump failures during the storms that need them most. See our flooded basement cleanup page.
- Roof leaks and wind damage — Water through damaged shingles, flashing, and skylights, including emergency tarping.
- Ice dams — Meltwater backing up under shingles and into walls and ceilings during New England winters.
- Wind-driven rain — Water forced in around windows, doors, and siding.
- Pipe breaks from freezing — Cold snaps that split pipes in attics, crawl spaces, and exterior walls.
- Storm water with sewage backup — When storm drains and sewers back up together. Handled under our sewage cleanup protocol.
- Commercial storm damage — Flat roofs, lower levels, and mechanical rooms in offices, retail, and multi-unit buildings.
What To Do Right Away
Safety first, then limit the spread.
- Call RestorePro at 1-800-847-0114 for 24/7 emergency response.
- Stay out of standing water if electrical power may still be active. Cut the breaker from a dry location.
- If the roof is open, ask for emergency tarping so more rain does not come in.
- Move valuables, photos, and important documents to a dry location when it is safe.
- Take photos before moving damaged materials if insurance may be involved.
- Call your insurance carrier to open the claim. We can speak with the adjuster directly.
What not to do
- Do not use a household vacuum to remove water.
- Do not run the furnace or boiler if water reached it. Have it inspected first.
- Do not wait to see if it dries on its own. Mold can start within 24 to 48 hours.
- Do not touch water that may contain sewage without protective gear.
We Handle the Insurance Claim With You
RestorePro works directly with every major insurance carrier serving New England. We handle the documentation, photo logs, dry logs, scope-of-work writing, and itemized billing required to support your claim from start to finish. You deal with one company from the first call through the final repair, because our construction supervisor licenses let us do the rebuild in-house instead of handing you off to another contractor.
Storm Damage Restoration Near You
RestorePro crews are staged in Woburn and respond across Middlesex, Essex, Suffolk, and Norfolk counties, plus Southern New Hampshire. Towns we are in most often include:
Storm Damage FAQ
Is storm damage covered by homeowners insurance?
Wind and the water that comes in through wind damage are usually covered. Rising water and groundwater flooding generally need separate flood coverage, and sump pump failures may need a rider. We document the cause so the claim is handled correctly either way.
How fast can you get here during a storm?
We answer 24/7 and dispatch the closest crew. Storms create many calls at once, so the earlier you call, the sooner we are there.
Do you tarp roofs?
Yes. Emergency tarping and board-up keep more water out until the roof can be repaired.
What if the water is contaminated?
Storm water that mixed with sewage or sat for days is treated as contaminated. That changes the protective gear, the materials that have to be removed, and the disinfection, and we tell you which it is at the inspection.
Can you prevent it next time?
After the cleanup we point out what we saw: a tired sump pump without battery backup, grading that slopes toward the house, a bulkhead or window well that leaks, attic ventilation that causes ice dams.
Do you rebuild after the drying?
Yes. RestorePro holds Massachusetts construction supervisor licenses. The crew that dries the building is the same company that repairs it.
Related Guides From Our Team
- Flood Damage Restoration for Southern NH Homeowners
- Protect Your Home From Spring Thaw Basement Flooding
- Ice Dam Water Damage in Massachusetts Homes | RestorePro
- Why Burst Pipes in Massachusetts Winters Require Immediate Professional Restoration
- What Causes Ice Dams and the Water Damage They Leave Behind in Massachusetts Homes
- What Homeowners in Eastern Massachusetts Should Do Immediately After a Basement Flood
Need help right now? Call 1-800-847-0114. A real person answers 24 hours a day, 7 days a week.