Commercial Water Restoration Has Its Own Challenges
Water damage can sideline a business whether it comes from a snow storm, intense rain, or a broken water line, and the clock on a commercial loss runs differently than at a home. There are tenants, employees, customers, inventory, and lease obligations to think about, and the building may need to stay partly open while the work happens.
RestorePro technicians have the training, experience, and equipment to manage water and flooding damage at commercial scale. Our crews are IICRC-certified in Water Damage Restoration and Applied Structural Drying, we have served commercial properties and property managers across Eastern Massachusetts since 1997, and because we hold construction supervisor licenses, the same company that dries the building rebuilds it. Whether it is a large water emergency or a small event, we respond quickly to mitigate the damage and manage the restoration through to completion.
Commercial Water Damage We Handle
- Burst and frozen pipes — Supply lines, risers, and sprinkler pipes that freeze and split in unheated or poorly insulated spaces.
- Fire sprinkler discharge — Accidental activation and post-fire discharge that soaks floors below.
- Roof leaks and ice dams — Flat and low-slope roofs, HVAC curb leaks, and meltwater backing up into ceilings.
- Flooded basements and lower levels — Storm water, groundwater, and sump failures in mechanical rooms, storage, and parking levels.
- Appliance and equipment failures — Water heaters, ice machines, dishwashers, and restroom fixtures.
- Multi-unit residential — Apartment buildings and condominiums where one unit's leak becomes several units' problem.
- Offices, retail, restaurants, schools, and industrial — Each with its own occupancy, schedule, and documentation needs.
- Contents and inventory — Pack-out, drying, and documentation of equipment, stock, and records.
What To Do Right Now
Limit the damage safely, then let us take over.
- Shut off the water at the main or the branch valve if the source is a pipe, fixture, or appliance.
- Cut power to the affected area at the panel before anyone walks into standing water.
- Keep employees and customers out of the affected area and mark it closed.
- Move inventory, equipment, and records off the floor and out of the wet area if it is safe.
- Photograph the area and the source before anything is moved.
- Notify your insurance carrier and your property manager or landlord, and call us.
What not to do
- Do not run the HVAC through a wet area. It spreads moisture and, later, mold spores through the building.
- Do not use shop vacuums or extension cords in standing water.
- Do not let wet carpet, pad, or drywall sit for a day to see if it dries. Mold can start within 24 to 48 hours.
- Do not throw out damaged inventory before it is documented.
We Handle the Insurance Claim With You
RestorePro works directly with every major insurance carrier serving New England. We handle the documentation, photo logs, dry logs, scope-of-work writing, and itemized billing required to support your claim from start to finish. You deal with one company from the first call through the final repair, because our construction supervisor licenses let us do the rebuild in-house instead of handing you off to another contractor.
Commercial Water Damage Restoration Near You
RestorePro is based in Woburn and serves commercial properties across Eastern Massachusetts and Southern New Hampshire, including:
Commercial Water Damage FAQ
Can you keep the business open while you work?
Often, yes. We contain the affected area, stage equipment so it is out of the way, and schedule the noisiest work around your hours where the situation allows.
How fast can you respond?
We answer 24/7 and dispatch the closest crew immediately. Across Eastern Massachusetts our trucks are on the road in under an hour of your call.
What do you provide for the insurance claim?
Photo logs, moisture maps, daily dry logs, an inventory of removed materials and contents, and an itemized scope of work. We bill most major carriers directly.
Do you work with property managers and multiple tenants?
Yes. We give the property manager one point of contact and keep tenants informed about access, timelines, and what to expect.
How long does commercial drying take?
Most losses dry in three to five days once extraction and equipment are in place, longer for large or saturated structures. We take readings daily and pull equipment only when the numbers prove the building is dry.
Do you rebuild after the drying?
Yes. RestorePro holds Massachusetts construction supervisor licenses, so demolition, drying, and reconstruction all stay with one company.
Related Guides From Our Team
- Biohazard Cleaning vs. Standard Commercial Cleaning
- Annual Commercial Mold Inspections in Massachusetts
- Commercial Water Damage Help for MA Property Managers
- Restaurant Water Damage Response in Massachusetts
- Professional Biohazard Cleanup for New England Homes
- How RestorePro Handles Commercial Water Damage for Massachusetts Businesses
Need help right now? Call 1-800-847-0114. A real person answers 24 hours a day, 7 days a week.